During mealtime, what is an appropriate approach when a resident is anxious or agitated?

• A. Speak calmly, offer reassurance, provide simple options, allow short breaks and ensure safe seating.
• B. Scold them to finish quickly.
• C. Remove their meal.
• D. Force them to eat.

Answer: (A)

In this scenario, the priority is de-escalation and keeping the resident safe while preserving dignity during meals. Speaking calmly, offering reassurance, and presenting simple options helps the person feel in control without becoming overwhelmed. Allowing short breaks gives them time to relax and reduces agitation, and ensuring safe seating minimizes the risk of falls or choking if they become unsteady. This approach supports participation, comfort, and safety, which are essential in resident-centered care.

Choosing a punitive or forceful approach—such as scolding to hurry, removing the meal, or forcing them to eat—tends to increase anxiety, can harm trust, and may create safety risks. If agitation continues, check for possible triggers like pain, thirst, bathroom needs, or discomfort, and respond with calm reassurance and supportive options.